You may need to temporarily disable the anti-virus software and firewall software.ħ. Wireless Network users (for supported models) - Make sure that your computer is connected to the same wireless network as the machine.ī. Wired Network users (for supported models) - Make sure the network cable is connected to the machine and the router. The firmware cannot be updated if you're printing using printer sharing and the Brother machine is connected to a different computer. USB users - Make sure the USB cable is directly connected to your machine and your computer. If you receive: Cannot find a machine to update.Ī. Make sure that the Brother machine is turned on and do one of the following: If your machine is connected using a network connection, and steps a and b don't resolve the issue, switch your machine to a USB connection and try the update again.ĭ. Macintosh users - You may need to use a different version of Java. Make sure your anti-virus software and firewall software are temporarily disabled.Ĭ. Make sure that your computer is connected to your network.ī. If you receive: Failed to connect to the Brother Internet Server.Ī. Follow the instructions for your operating system: On the download page click How to identify the firmware version for instructions for how to find your machine's current version.Ĥ. Click here for help finding the download on our site. If you can't print, then the firmware update may fail. Print a test page from the computer to verify the machine can print. Once the process starts do not restart or turn off your computer or machine until the process completes.ġ. The firmware update process may take up to 15 minutes. We recommend that you read the installation notes on the download page before running the firmware update tool. Updating the firmware will delete some data from your Brother machine such as secured print data, caller ID log, journal report, outgoing message, and more (features depend on your model machine). No additional firmware update is required. The firmware version installed on your machine may be later than the firmware available for download. Please use a different operating system to update your firmware. Windows XP Users: The firmware update tool is no longer compatible with Windows XP. Here’s a fast and simple primer on how to scan photos so you can get started. With Brother document and photo scanners, you can scan, digitize, and archive all your cherished memories for generations to come.
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